During November and December, the organization Sveriges a-kassor is conducting an NKI survey that measures how satisfied members are with the work of the unemployment funds. If you have recently received benefits from Alfa-kassan, you may have the chance to participate.

How the survey works

The NKI survey, which stands for Nöjd-Kund-Index (Customer Satisfaction Index), will be conducted using a questionnaire. In the survey, participants will be asked how satisfied they are and what they think about Alfa-kassan’s work and service.

The survey will be sent to 1,500 randomly selected people who are Alfa-kassan members and have received benefits in the last three months. The survey will be sent out on Wednesday, November 20 and you have until mid-December to respond.

The survey is carried out on the initiative of Sveriges a-kassor in collaboration with Verian Group (formerly Kantar Sifo and Kantar Public). Verian Group is responsible for sending out and compiling the survey.

Why is your voice important?

NKI surveys are conducted yearly to find out what we do well and can improve. Your opinions mean a lot to us and help us understand how we can develop our work and services.

Keep an eye out in your inbox – you might be one of the members receiving the survey. Thank you for helping us to improve!