Frågor och svar

För att ansöka om ersättning ska du anmäla dig som arbetssökande hos Arbetsförmedlingen din första arbetslösa dag. Sen ska du logga in på Mina sidor fyll i formuläret Ansökan om ersättning. Formuläret hittar du högst upp på Mina sidor. När du har skickat in din ansökan skapas en att göra-lista där du kan se vad du ska skicka in till oss.

Om du inte har BankID kan du kontakta oss och beställa hem blanketten Anmälan om arbetslöshet. Fyll i blanketten och posta den till oss.

Nej, du måste inte gå med i Alfa-kassan för att kunna ansöka om ersättning. Om du inte är ansluten till oss kan du ansöka om grundersättning. Om du är medlem i en annan a-kassa ska du ansöka om ersättning från dem. Däremot måste du alltid uppfylla vissa krav för att kunna få ersättning.

Läs mer om kraven för att få a-kassa

Nej, är du medlem i en annan a-kassa ska du söka grundersättning från dem. Är du inte medlem i någon annan a-kassa kan du söka grundersättning från oss.

Om du inte har e-legitimation, vänligen kontakta vår kundservice så hjälper de dig vidare.

Kontakta kundservice

Nej, du måste inte bli medlem för att kunna ansöka om ersättning från Alfa-kassan. Om du inte är medlem i en annan a-kassa kan du ansöka om grundersättning från oss.

Anledningen till att du får meddelandet kan bero på att du inte har skrivit in dig hos Arbetsförmedlingen. Det ska du göra på deras hemsida innan du ansöker om ersättning.

Det kan också bero på att du är inskriven hos Arbetsförmedlingen men att de har inte meddelat oss att du ska ansöka om ersättning. I så fall ska du kontakta Arbetsförmedlingen och be dem att ersättningsanmäla dig.

Ja, du kan söka a-kassa även om du har sagt upp dig själv från ditt jobb.

Om du har sagt upp dig själv utan giltigt skäl riskerar du dock att bli avstängd i 45 ersättningsdagar vilket är ca 9 veckor. Om det däremot finns giltiga skäl för uppsägningen får du inga avstängningsdagar. Giltiga skäl kan exempelvis vara om du inte har fått din lön eller om du inte kan arbeta kvar på grund av sjukdom. 

Läs mer om avstängningsdagar fungerar

Att vara ansluten innebär att du är medlem i Alfa-kassan och betalar 170 kronor i månadsavgift. När du har varit ansluten i minst 12 månader kan du ha rätt till inkomstbaserad ersättning som är högre än grundersättning.

Logga in med din e-legitimation här och fyll i formuläret. Du får automatiskt svar på din ansökan. Om du inte har e-legitimation kan du kontakta oss och beställa hem blanketten Ansökan om anslutning.

Nej, tänk på att du inte automatiskt ansöker om ersättning när du går med i Alfa-kassan. Ansökan om ersättning gör du separat på Mina sidor.

Nej, det räcker inte att du bara är ansluten för att ha rätt till ersättning. Du måste även uppfylla vissa villkor för att kunna få a-kassa. Du ska vara inskriven hos Arbetsförmedlingen, söka och kunna ta ett arbete samt ha arbetat tillräckligt mycket innan du blev arbetslös.

Läs mer om vad som krävs för att få a-kassa

Nej, du kan inte få tillbaka månadsavgifterna. A-kassan är en frivillig försäkring och det är bra att vara med i en ifall du uppfyller ett arbetsvillkor i framtiden eftersom du då kan få högre ersättning. 

Nej, du kan endast vara med i en a-kassa. Om du vill byta till Alfa-kassan går det självklart bra!

Så här byter du a-kassa

Alla kan gå med i Alfa-kassan oavsett yrke eller anställningsform. Det enda kravet för att gå med är att du någon gång har arbetat i Sverige. 

Här kan du gå med i Alfa-kassan!

För att gå ur Alfa-kassan ska du logga in på Min anslutning. Klicka sedan på Min profil där du kan avsluta din anslutning. Du kan gå ur som tidigast den sista dagen i månaden som vi får in din anmälan. Skicka ett meddelande till oss om du vill att din anslutning ska avslutas ett annat datum.

Du kan se hur länge du har varit ansluten till oss på Min anslutning. Under fliken Min profil kan du se vilket datum du gick med.

Du kan välja att betala din månadsavgift antingen via autogiro eller faktura.

Här kan du läsa mer om våra betalsätt

Om du missar att betala en faktura kommer du att få en påminnelse när vi skickar ut nästa faktura. Om du inte betalar din månadsavgift på 3 månader får du automatiskt utträde från oss på grund av bristande betalning. Du måste betala månadsavgiften för alla månader som du varit ansluten, inklusive de 3 sista månaderna.

På Min anslutning hittar du uppgifter om inbetalda månadsavgifter.

Min anslutning är vår e-tjänst för dig som är ansluten till oss. Som inloggad kan du se hur länge du har varit ansluten, anmäla autogiro och se vilka månadsavgifter du har betalat. Du kan även skicka meddelanden direkt till oss.

Om du skriver in dig hos Arbetsförmedlingen på en lördag eller söndag ska du börja tidrapportera på måndagen. Om du exempelvis skriver in dig på lördagen vecka 1 ska du skicka in tidrapporter från och med vecka 2. 

Det kan finnas flera anledningar till varför du inte får a-kassa för alla dagar i veckan. Exempelvis kan det vara att du inte arbetade heltid innan du blev arbetslös och därför inte har rätt till a-kassa 5 dagar i veckan. Det kan också bero på att du exempelvis har fyllt i att du har varit sjuk eller haft förhinder.

All of your invocies have the same OCR number so use the same number. In case you cannot find the OCR number enter your social security number in the message field. Our bankgiro number is 5370-2395. 

Being a member means that you may be entitled to the income-based benefit, after being a member for at least 12 months. As a member, you pay a monthly fee of SEK 170.

If you are not a member or have been a member shorter than 12 months, you can only apply for the basic benefit.

You can become a member by using your electronic ID. Please contact our customer service if you do not have an electronic ID and they will help you.

Apply for membership here

We welcome everyone, regardless of profession or industry. However, to be eligible for membership, you must have worked in Sweden at some point.

Become a member here

You can cancel your membership at Min anslutning.

You can cancel earliest on the last day of the same month we receive your request. Please contact us if you wish to cancel from another date.

Log in at Min anslutning

You do not have to become a member of Alfa-kassan to apply for benefits. If you are not a member of Alfa-kassan, or another unemployment insurance fund, you can apply for the basic benefits from us.

You can pay your monthly fee in several ways. Request direct debit through our e-service Min anslutning and choose Arbetslöshetskassan Alfa as the payee.

You can also get our e-invoice to your internet bank. If you are signed up with the electronic mailbox Kivra, your invoices will be automatically sent there.

You will receive a paper invoice by post if you haven’t chosen a payment method or if you are not registered with Kivra.

Yes, if you are not a member of another unemployment insurance fund, you can apply for basic benefits from us. Regardless of the type of benefits you apply for, you must fulfill the requirements for benefits.

The amount you can receive in unemployment benefits depends on whether you qualify for income-based or basic benefits.

Income-based benefits can be up to 1,200 SEK daily and decrease gradually. You can qualify for these benefits if you’ve been a member of an unemployment insurance fund for at least 12 months.

Basic benefits range from 255 SEK to 510 SEK per day. This applies if you’ve been a member of Alfa-kassan for less than 12 months or if you’re not a member of any unemployment insurance fund.

Please note that regardless of whether you’re a member or not, you still need to meet certain conditions to qualify for unemployment benefits.

You can receive unemployment benefits for 300 benefit days, up to 5 days per week. If you have a child under 18 when your 300 benefit days run out, you will automatically get an additional 150 days.

Each benefit period starts with 2 qualifying days. These are days when you do not receive any benefits, and they are not deducted from your 300 benefit days.

You can not receive unemployment benefits while getting a full-time activity grant from Försäkringskassan. However, if you receive an activity grant only part-time, you may be eligible for unemployment benefits for the remaining time, provided you are unemployed.

If you fail to pay an invoice, you will receive a reminder with the next invoice.

If you do not pay your monthly fee in 3 months, you will automatically be withdrawn from us for non-payment. You must pay the monthly fee for all the months you have been a member, including the last 3 months.

You can find details of your membership, invoices, and your paid monthly fees on Min anslutning.

If you want to change to another unemployment insurance fund, you must cancel the membership of your current unemployment insurance fund and apply for membership at the new one. 

Give notice that you wish to leave your current unemployment insurance fund on the last day of the month and apply for membership of the new one the first day of the following month. This is to ensure a continuous membership.

To apply for benefits, register as a jobseeker with Arbetsförmedlingen, on your first day of unemployment. You can then apply for unemployment benefits online via our e-service Mina sidor.

If you do not have an electronic ID, please contact us for more information.

Follow our step-by-step guide

No, not usually.

However, if you have been on sick leave, parental benefits, or studying, we may be able to skip those periods and see if you fulfill a work requirement before then. We can check a period of a maximum of 5 years. 

The amount you receive depends on whether you are entitled to basic or income-based benefits. You can receive a maximum of SEK 510 per day in basic benefits or a maximum of SEK 1 200 per day in income-based benefits.

You can receive benefits for 300 days, a maximum of 5 days a week. If you have children under 18, you will automatically receive another 150 days, a total of 450 days of benefits.

When you receive benefits, payment only starts after 2 qualifying days. You do not receive any benefits during the qualifying days and are not deducted from your 300 days.

To receive a payment, you must first receive a decision that your application for benefit has been granted. We cannot give advance notice of when a decision will be made.

Payments are usually made every Thursday. Submit your time report by Monday to receive your payment on Thursday of the same week. This applies to those who submit time reports digitally on Mina sidor.

If you do not have an electronic ID and submit time report by post, payment may take until next week.

You can only receive benefits for the days you have been unemployed, up to a maximum of 5 days per week. Each benefit period starts with 2 qualifying days. You do not receive any benefits during the qualifying days and they are not deducted from your 300 days.

Hourly employment
Your average working hours and ability to work will determine how many hours you can receive benefits per week. If you work during the week, we can pay you for the remaining hours, in full and half days.

Part-time
You can receive benefits in combination with part-time work for a maximum of 60 weeks in a benefit period. Once all your 60 part-time weeks are used up, you can no longer receive benefits for the weeks you work or take holidays.

If you work part-time for one week and receive benefits for the same week, that week is deducted from your 60 part-time weeks. It does not count as a part-time week if you have received benefits but have not worked or had a holiday.

Studies count as excluded time if they have been full-time and if you were at least 25 years old when they were completed.

Studies can only count as “excluded time” if you were under 25 when you finished your studies and worked full-time for 5 consecutive months before you started studying.

Information about your parental leave is automatically retrieved from Försäkringskassan when you apply for benefits from us.

If we do not receive the information from Försäkringskassan, we will contact you and ask you to submit a certificate instead.

If you participate in a full-time program, you cannot receive benefits from an unemployment insurance fund. In that case, you must apply for an activity grant from Försäkringskassan. Contact Försäkringskassan for more information.

However, if you are participating in a half-time program and receive a part-time activity grant, you can receive benefits for the remaining time, provided you are unemployed.

You can apply for benefits even if you have resigned from your job. You must submit a written explanation as to why you resigned at your own request.

If you have resigned at your own request without a valid reason or have been dismissed for reasons other than lack of work, you risk being suspended for 45 compensation days. Saturdays and Sundays do not count as benefits days.

You will not receive any suspension days if there are valid reasons for the dismissal. Examples of valid reasons include not being paid your salary by the employer or being unable to continue working due to illness. Your illness must be supported by a medical certificate or medical report.

No, you can only be a member of one unemployment insurance fund. However, you are more than welcome to switch to Alfa-kassan! 

No, you cannot get your monthly fees refunded. Unemployment insurance is voluntary, and it’s good to remain a member in case you meet the work requirement in the future, as this could qualify you for higher benefits.

No, joining Alfa-kassan does not automatically mean you’ve applied for benefits. You need to submit a separate benefit application through Mina sidor.

No, even if you’re a member of Alfa-kassan, you still need to meet certain conditions to qualify for benefits. You must be registered with Arbetsförmedlingen, actively looking for and able to take a job, and have worked enough before becoming unemployed.

No, if you are a member of another unemployment insurance fund, you should apply for basic benefits through them. If you’re not a member of any other fund, you can apply for basic benefits through us.

You cannot receive unemployment benefits if you participate in a full-time program through Arbetsförmedlingen. Instead, you should apply for an activity grant through Försäkringskassan. Contact Försäkringskassan for more information.

Yes, benefits from an unemployment fund are both taxable and pensionable.

You can view your documents and archived time reports on Mina sidor under the heading Mina dokument & brev. Work certificates you have not reviewed or approved are available under the heading Nya arbetsgivarintyg.

If the page you are opening is blank (gray/white), you may not have a program to open PDF files. You may want to download for example Adobe Reader.

If you already have a program that can open PDF files but are still experiencing problems, you may need to update the program to the latest version.

No, you should not submit time reports to us when you participate in a program. However, you should continue to submit activity reports to Arbetsförmedlingen.

Yes, please note that your activity grant may be lower if you are a member of Alfa-kassan and decide to leave.

Yes, if you have an approved benefit period from us, days with an activity grant will be deducted. Försäkringskassan will notify us of how many days should be deducted when the program ends.

In the current insurance, the benefit is based on both income and worked hours. In the new insurance, the benefit is based on your previous income, the number of months you worked during the qualifying period, and how long you have been a member.

Yes, if you have an ongoing period of benefits and have been granted 300 days of benefits, you will automatically receive an additional 150 days if you have children under the age of 18. However, in the new insurance (for decisions made after October 1), extra days of benefits for children under 18 will no longer be available.

No, membership is not required to receive benefits. However, the maximum you can receive as a non-member is 50% of your previous income.

You have three months to apply for benefits. For example, if you apply for benefits for January, you must submit your application by April of the same year. If we receive your application too late, you cannot receive benefits for that month unless there are special reasons.

If your 300 days of benefits end, we will first determine if you are entitled to an additional 150 days, which is possible if you have children under the age of 18. This applies regardless of whether your 300 days end before or after October 1.

If you have already received 450 days or do not have children under the age of 18 on day 300, we will assess whether you qualify for a new period of benefits. If we assess this before October 1, the current rules apply. If we assess it on or after October 1, the new rules will apply.