FAQ

We understand that unemployment insurance can be complicated and that some questions may arise. Here we have collected some of the most common questions and even more are available in the menu.

Ask our chatbot Alfa at the bottom of the page or contact us if you can’t find the answer you’re looking for.

1. 1 How do I join Alfa-kassan?

   You can apply to join us quickly and easily online. Log in with your electronic ID and fill in the requested information. You will automatically receive a reply to your application.

   If you do not have an electronic ID, you can order the form Application to join Alfa-kassan.

2. 2 Who can join Alfa-kassan?

   Anyone can join Alfa-kassan as long as they are not already a member of another unemployment fund. You must have worked in Sweden at some time to join, but it does not matter what your profession or form of employment is.

   Join Alfa-kassan today!

3. 3 How do I end my membership?

   If you no longer wish to be a member of Alfa-kassan, you can notify us of your withdrawal via Min ansluting. You can end your membership there.

   The earliest you can withdraw is the last day of the month in which we received your application. Please contact us if you wish to leave Alfa-kassan on another date.

4. 4 How do I apply for benefit?

   To apply for benefits, register as a jobseeker with the Swedish Public Employment Service, on your first day of unemployment. You can then apply for unemployment benefit online via our e-service Mina sidor.

5. 5 What is required for me to be entitled to benefit?

   To be eligible for benefit, you must have worked and fulfill the requirements for benefits. If you have not worked at all, you are not entitled to benefits from an unemployment insurance fund.

6. 6 How much benefit can I receive?

   The amount you receive depends on whether you are entitled to basic or income-based benefit. You can receive a maximum of SEK 510 per day in basic benefit or a maximum of SEK 1 200 per day in income-based benefit.

7. 7 When will I receive my first payment?

   The processing time may vary from case to case and we deal with all cases in turn. You can read more about our current processing time here.

8. 8 What do I do if I get the error message cookie failure?

   If you have problems signing on our e-services and receive the error message cookie failure, it is probably due to your browser settings.

   We recommend that you use the Chrome browser. If the problem also occurs in Chrome, you can change the settings as follows:

   Chrome in mobile devices
   Change to Allow tracking between websites.

   Chrome on desktop
   Select Privacy and security – Cookies and other website data and uncheck the options Block third-party cookies and Block all cookies. Shut down and restart the browser.

   Safari
   You can avoid cookie failure by unchecking Do not track between sites under Privacy and security.

9. 9 Do I have to join if I want to apply for benefits?

   You do not need to join Alfa-kassan to apply for benefits. If you are not a member of Alfa-kassan, or of another unemployment insurance fund, you can apply for the basic benefits from us.

10. 10 How do I send my work certificate to you?

    If your employer has issued a certicate via Arbetsgivarintyg.nu you will receive an email or text message when the certificate is ready. Log in to Mina sidor to review and submit your work certificate.

    If the certificate is filled in correctly, you can send it to us. If it is not filled in correctly, you can send it back to your employer.